They build fiber-optic infrastructures in member cities. In fact, UTOPIA isn‰Ûªt actually an Internet service provider. The idea behind UTOPIA is a bit different from most other Internet service providers. UTOPIA currently serves or is working on connecting 15 cities throughout Utah, with growth planned for coming years.
Luckily, UTOPIA makes that available to customers in the Utah area. Utopia: a place where you aren‰Ûªt limited by bandwidth caps, slow Internet, or dropped Wi-Fi connections.
#Utopia fiber customer service install
To get fiber service at your home, your fiber internet company must install specific fiber internet boxes off of which you can connect your fiber modem and router. It is a Fiber provider, which means they deliver service faster than most other types of service by using an optical fiber rather than a copper wire. You can also find UTOPIA in and many others. Join thousands already receiving our daily newsletter.Your best chance of finding UTOPIA service is in Utah, their largest coverage area. Residents in Orem and Payson, two of the original 11 cities, will have their fiber network completed by the early part of 2022. Most respondents were mainly male (74.54%), 63.50% of which hold bachelor/four-year or graduate/professional degrees 51.15% are in households with annual income between $60,000-120,000 and 93.93% were homeowners. The Customer Feedback Survey was conducted in 2021. “Interestingly, most of the 15 cities in which respondents live are also served by large incumbent providers, so this kind of customer satisfaction is a real coup for us, and speaks to the fact that people want quality and they want attention.” “These are arguably the strongest numbers in the nation among all internet companies,” she said. “All of this data is yet another window into changing habits and tastes,” said McKinley, who noted that 63% of respondents said they would recommend UTOPIA Fiber to a friend or colleague and that 78.11% either strongly agreed (55.21%) or agreed (22.90%) with the statement “I am glad my city invested in UTOPIA Fiber.” In the home, however, high on the device list were smart TVs (77.49%), streaming devices at 72.69%, 56.50% video game consoles (and) over 40% were security devices, another indication of personal choices,” Knight added. “Not surprisingly, as consumers tend to be more mobile these days, the survey also indicated that the highest number of devices accessing the internet at home were smartphones (97.83%), laptop computers (92.63%) and tablets (80.51%). Over 90% (93.33%) of respondents also said that the reliability of the UTOPIA Fiber network was either “extremely important” (65.79%) or “very important” (27.54%) to them, and a deciding factor in taking their service over incumbent carriers. UTOPIA Fiber offers internet speeds ranging from 250 megabits per second to 10 gigabits per second, the fastest speeds in the nation, according to McKinley. “Price was a little less of an issue, which shows that people are opting for speed, service and content that more closely dovetail with their rapidly changing lifestyles and business needs.”Īmong respondents, 95.78% said that internet speed was either “extremely important” (67.59%) or “very important” (28.19%), with 43% of respondents choosing service speeds of 1 gigabit per second or higher. “What we’re seeing is a seismic shift in the marketplace,” said Kimberly McKinley, deputy director and chief marketing officer of UTOPIA Fiber, who claimed that consumers, when given the choice, now are opting for fiber broadband for their daily activities. Significantly, satellite service fell to 17.67% and cable ran 3.63% in household usage, compared with 2018 survey results.
However, Netflix, Amazon Prime Video, Disney+ and Hulu were highest in terms of subscriber usage.
#Utopia fiber customer service tv
UTOPIA Fiber differs from the traditional incumbent models by building networks based on the open-access model, which proponents say promotes competition by giving customers the freedom to choose which telecommunication services they want.Īccording to UTOPIA’s Customer Feedback Survey results, 92.44% of respondents use the internet for streaming TV or movies, using some services such as Disney+, YouTube TV and Apple TV+ that didn’t even exist three years ago. The sampling size was from cities as small as Woodland Hills with a population of 1,600 residents to the second largest city in Utah, West Valley City, with a population of over 136,000. Survey results also reported that consumers’ desire for streaming services is far outpacing satellite TV, and that net neutrality - a model in which a provider does not adjust internet speed based on the type of content accessed - is extremely important to people.Īpproximately 2,500 UTOPIA Fiber subscribers, ages 19-65 were polled in 15 Utah cities.
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